FAQ

FAQ Help Center

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popular questions

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Most of our smart watches support iOS 12.0 and above, as well as Android 9.0 and above. Please check the product page for detailed system requirements before purchasing.

Daily use lasts 5‑7 days. If you turn on continuous GPS or always‑on display mode, battery life will be shortened to 2‑3 days.

It supports 5ATM waterproof for daily hand‑washing, showering and swimming. It is not suitable for hot baths, saunas or deep‑sea diving.

Models with Bluetooth calling support answering and making calls after connecting your phone. Please note this function is unavailable for entry‑level versions.

Limited built‑in apps are supported. Most models do not allow downloading extra third‑party apps like mobile phones.

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Delivery & discounts

Standard delivery takes 7‑14 working days. Express shipping takes 3‑7 working days, depending on your destination address.

Free standard shipping is available for orders over $59. Orders below this threshold will charge a flat shipping fee.

Address modification is allowed within 24 hours after order payment. Once goods are dispatched, address changes cannot be supported.

Once shipped, we will send you an email with tracking number. You can check delivery status via our website or courier official site.

Please contact customer service with your order number and photos of damaged goods. We will arrange resend or refund according to our policy.

Only one discount code can be applied per order. Discount codes cannot be stacked with other ongoing site‑wide promotions.

Subscribe to our newsletter and follow our official social media accounts to receive exclusive discount alerts and seasonal offers.

We do not support delivery to PO boxes. Please provide a valid physical residential or business address for your order.